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I am thoroughly disgusted with Thane USA. I ordered the Orbitrek Elite last year and 2 weeks after I called to let them know I hadn't received it.

They told me I had to wait another 2 weeks. Still, it never showed up. They told me I had to fill out a postal investigation form... nothing helped.

Funny thing, the tracking number they provided me never showed up in the system. They say it was delivered. I never got it. They won't issue me a refund.

I paid $266+ & got diddly-squat for it.

They continued to charge my account even though I never received the item. I will never buy from them again, and will warn others of their poor service to consumers!

Monetary Loss: $266.

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California City, California, United States #734353

Same here. They never sent me my mop pads and when I replied they wete very rude and unprofessional and said I waited too long and feel free to buy more.

I said unless theyre free I want nothing from you and even then they wouldnt be technically free since I bought 3 packs if pads I wpuld only be getting was I rightfully owed. They said had I contacted tjem prior to when I did they could help which pissed me off to the max. I said so I magically contacted you the day after deadline to recieve help!? BULL$###!!!!

I will let everyone know youre shady scandalous dirtbags *** artists and I even called them words I shouldnt say. Point is, theyre unprifessional and thieves. Bottom line. #### and the mop is nothing special had I recieved my pafs or not.

Trash product.

Trash customer service. Overall trash company.


This same company sells a a product called the Slim n Lift. It's a falsely advertised piece of junk that claims to slim your body with little effort and great results.

Thane USA is a company with one goal: to take people's money. I'm reporting them to the BBB.

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