I am thoroughly disgusted with Thane USA.I ordered the Orbitrek Elite last year and 2 weeks after I called to let them know I hadn't received it.
They told me I had to wait another 2 weeks. Still, it never showed up. They told me I had to fill out a postal investigation form... nothing helped.
Funny thing, the tracking number they provided me never showed up in the system. They say it was delivered. I never got it. They won't issue me a refund.
I paid $266+ & got diddly-squat for it.
They continued to charge my account even though I never received the item.I will never buy from them again, and will warn others of their poor service to consumers!
Monetary Loss: $266.